Terms of service

Demeure – Terms of Service

Last Updated: 5th march 

These Terms of Service (“Terms”) govern your access to and use of the Demeure website, products, and services. By accessing this website or purchasing products from Demeure, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not access or use this website.

These Terms apply to all users of the website including, but not limited to, browsers, customers, merchants, vendors, and contributors of content.

1. Company Information

This website is operated by Demeure.

Throughout the site, the terms “we”, “us”, “our”, and “Demeure” refer to the Demeure brand and its operators.

For any inquiries regarding these Terms, please contact:

Email: admin@demeure.com.co

2. Acceptance of Terms

By accessing this website or purchasing any product from Demeure, you confirm that:

  • You have read, understood, and agree to these Terms.

  • You are legally capable of entering into binding agreements.

  • You will comply with all applicable laws and regulations when using this website.

If you do not agree with these Terms, you must discontinue use of the website immediately.

3. Age Restrictions

Demeure products are intended for adults.

By using this website you confirm that:

  • You are at least 18 years old, or

  • You are using the website with the consent and supervision of a parent or legal guardian.

Demeure does not knowingly sell supplements to individuals under the age of 18.

4. Health and Medical Disclaimer

Demeure products are nutritional supplements designed to support general health and wellbeing.

All information provided on this website, including product descriptions, marketing materials, blog posts, and customer testimonials, is provided for informational purposes only and is not medical advice.

Demeure products:

  • Are not intended to diagnose, treat, cure, or prevent any disease

  • Should not replace professional medical advice

  • Should be used only as directed on the product packaging

Before using any supplement, customers should consult a qualified healthcare professional, particularly if they:

  • Are pregnant or breastfeeding

  • Have a medical condition

  • Are taking prescription medications

  • Have allergies or sensitivities

Demeure is not responsible for any adverse effects resulting from misuse, improper dosage, failure to read warnings, or failure to consult a healthcare professional.

5. Product Information

Demeure makes reasonable efforts to ensure that all product descriptions, ingredient lists, and information displayed on the website are accurate.

However:

  • Product packaging and labels may change over time

  • Images displayed on the website are for illustrative purposes only

  • Actual packaging or product appearance may vary

Customers should always read product labels and instructions carefully before use.

Demeure does not guarantee that product descriptions or other website content are completely free from errors.

6. Orders and Acceptance

All orders placed through the Demeure website are subject to acceptance and availability.

Demeure reserves the right to:

  • Refuse or cancel any order at our sole discretion

  • Limit quantities purchased per customer

  • Cancel orders suspected to involve fraud or unauthorized transactions

  • Correct pricing errors or inaccuracies

If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.

7. Pricing and Payment

All prices displayed on the website are subject to change without notice.

Prices may vary depending on:

  • Promotional campaigns

  • Discounts

  • Market changes

  • Currency fluctuations

Demeure reserves the right to correct any pricing errors, inaccuracies, or omissions.

Payments must be made using approved payment methods offered at checkout. By providing payment details, customers confirm they are authorized to use the selected payment method.

8. Shipping and Delivery

Demeure will make reasonable efforts to process and dispatch orders promptly.

However, delivery times:

  • Are estimates only

  • May vary depending on location, carrier, customs processing, or other factors outside our control

Demeure is not responsible for shipping delays caused by:

  • Postal carriers

  • Customs authorities

  • Incorrect shipping addresses

  • Natural events or disruptions

Once a package has been handed over to the courier, risk of loss transfers to the customer.

Customers are responsible for providing accurate delivery information.

9. Returns and Refunds

If a customer receives a product that is damaged, defective, or incorrect, they must notify Demeure within 7 days of delivery by contacting:

admin@demeure.com.co

To process claims, Demeure may require:

  • Photographic evidence

  • Order confirmation details

  • Product batch or packaging information

Demeure reserves the right to determine eligibility for:

  • Replacement product

  • Refund

  • Store credit

Products that have been opened, consumed, or improperly stored may not be eligible for return due to health and safety regulations.

10. Promotions and Discounts

Demeure may offer promotional discounts, bundle offers, or limited-time sales.

Promotions:

  • May be withdrawn at any time

  • Cannot be combined unless explicitly stated

  • May be subject to specific conditions

Demeure reserves the right to cancel promotions that are used improperly or fraudulently.

11. Intellectual Property

All content on the Demeure website is protected by intellectual property laws.

This includes but is not limited to:

  • Logos

  • Product names

  • Branding

  • Text

  • Graphics

  • Product images

  • Website design

  • Marketing materials

These materials are the exclusive property of Demeure.

No part of the website may be copied, reproduced, distributed, or exploited without written permission from Demeure.

12. Prohibited Uses

Users may not use the website:

  • For unlawful purposes

  • To violate any regulations or laws

  • To infringe upon intellectual property rights

  • To transmit malicious software

  • To collect personal information without consent

  • To engage in fraudulent or misleading activity

Demeure reserves the right to terminate access to the website for violations of these Terms.

13. Limitation of Liability

To the maximum extent permitted by law, Demeure and its operators shall not be liable for:

  • Indirect or consequential damages

  • Health-related outcomes from supplement use

  • Loss of profits or revenue

  • Business interruption

  • Website errors or temporary outages

Customers assume full responsibility for the safe and appropriate use of all products.

14. Third-Party Services

Demeure may use third-party services including:

  • Payment processors

  • Shipping providers

  • Marketing platforms

These services operate under their own terms and privacy policies.

Demeure is not responsible for the actions or policies of third-party providers.

15. Website Availability

Demeure does not guarantee uninterrupted access to the website.

The website may be modified, updated, suspended, or discontinued at any time without notice.

16. Indemnification

By using the website, customers agree to indemnify and hold harmless Demeure from any claims, damages, liabilities, or expenses arising from:

  • Misuse of products

  • Violation of these Terms

  • Violation of applicable laws

  • Misrepresentation of personal information

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Demeure operates.

Any disputes arising from the use of the website or purchase of products shall be resolved in accordance with applicable law.

18. Changes to Terms

Demeure reserves the right to modify or update these Terms at any time.

Changes will take effect immediately once published on the website.

Continued use of the website constitutes acceptance of the updated Terms.

19. Contact Information

For any questions regarding these Terms of Service, please contact:

Demeure Support
Email: admin@demeure.com.co

By accessing this website or purchasing products from Demeure, you acknowledge that you have read, understood, and agreed to these Terms of Service.